This Policy describes how we treat personal information we collect both online and offline on our websites.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
1. Purchase a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
Your choices and rights under each scenario are explained in more detail below.
What Information We Have & Where We Get It
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. We collect information from you passively. We use tracking tools like browser cookies and web beacons.
How We Use Your Information & Why
We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase.
We may use your information to make our website, products, and services better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter.
We use information as otherwise permitted by law or as we may notify you.
We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.
Who We Share Your Data With & Why
We may share your information with the event providers as well as other third parties associated with the service provided. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases.
We will share information with our business partners. This includes a third party who provides an event such as the artist, promoter or team, or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
Your Choices & Rights
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us.
Looking After Your Information
We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.